Frequently Asked Questions
What size shoe should I order?
Getaway Sticks always offers free returns within 30 days, so rest assured that we will find your correct size. Whereas most women’s shoes fit tightly around the toes, requiring a break-in stretch period, our shoes are designed fit generously at the toes. When you slip on the Landmark, you should be able to wiggle your toes comfortably. If the width is snug, we recommend going a size up. Remember that you will always have a strap to keep our shoe in place—no need to Cinderella-squeeze into a too-tight shoe! Regardless of the fit you prefer, our shoes are made of a soft suede that will yield to your pressure points. No blisters, no cuts.
How do I keep the suede clean and soft?
In our office, we use a soft bristle brush to ‘comb’ the suede and remove surface dirt. We are getting these brushes into production soon, and soon you’ll be able to grab one straight from us. Puddle? No problem. If your shoes get wet, blot the water with a soft towel and brush again with a soft bristle brush. If you plan to regularly be jumping in puddles, wear rain boots. For protection against the unknown, there are a variety of suede/nubuck protectant sprays that will give your Getaway Sticks many more getaways.
How fast can I get my Getaway Sticks?
We have three shipping options at this time.
USPS Free Standard: 3-7 business days
UPS Expedited ($25) 2-3 business days
UPS Rush ($35) 1-2 business days
Do you ship internationally?
Not at the moment. We are working to broaden our reach, but for now, we only ship within the US.
What if I need to return or exchange a pair?
To return your shoes, just sign in online and go to the “Returns/Exchanges” tab. Initiate a return of your unworn shoes within 30 days of the delivery date, and we will email you a pre-paid return label.
Have a question we didn’t answer?
Reach our Customer Experience team by email at firstname.lastname@example.org or by phone from 9am-5pm CT Monday–Friday at 713-538-1010.